Privacy Policy

1. Scope

This Privacy Policy applies to games, applications, websites, customer support, and online services operated by VMC Games that link to this policy. Third-party platforms and services are governed by their own privacy policies.

2. Information we process

The information processed depends on the product and the features you use. It may include:

• Account information: account identifier, display name, email address, phone number when used for verification, authentication records, and account settings.
• Gameplay and service data: characters, progress, inventory, transactions, achievements, chat or reports you submit, and interactions with game systems.
• Device and network data: device model, operating system, app version, language, IP address, network information, identifiers used for security or installation integrity, crash logs, and diagnostic data.
• Purchase information: transaction identifiers, product purchased, date, and status. Payment card details are generally processed by the relevant app store or payment provider and are not provided to us in full.
• Support information: messages, attachments, account details, and technical information you provide when requesting help.
• Permission-based information: audio or other information accessed only when you enable a feature and grant the corresponding device permission.

3. How we use information

We process information to:

• provide, operate, maintain, and improve our games and services;
• create and secure accounts, authenticate users, and recover access;
• save progress, enable multiplayer features, and complete in-game transactions;
• detect cheating, bots, abuse, fraud, account theft, and security incidents;
• diagnose crashes, measure performance, and resolve technical problems;
• respond to support requests and enforce our terms and community rules;
• comply with legal obligations and protect users, VMC Games, and others.

Where required by applicable law, we rely on consent, performance of a contract, legitimate interests, or compliance with legal obligations as the basis for processing.

4. When information is shared

We do not sell personal information. Information may be disclosed to:

• hosting, analytics, crash-reporting, communications, security, and customer-support providers acting on our behalf;
• Apple, Google, payment providers, and distribution platforms as necessary to provide purchases and platform services;
• other players when you use public profiles, multiplayer, chat, voice, guild, ranking, or similar social features;
• authorities or other parties when required by law or reasonably necessary to protect rights, safety, and service integrity;
• a successor in connection with a merger, financing, reorganization, or transfer of the relevant business, subject to appropriate safeguards.

5. Microphone and voice features

Some products may request microphone access for voice chat or another feature that you actively choose to use. The app should request access at the time the feature is needed. You can deny or revoke microphone permission in your device settings.

When a voice feature is active, audio may be processed and transmitted as necessary to provide that feature. Product-specific disclosures will identify any recording, moderation, storage, or third-party voice provider that applies. VMC Games does not use microphone access for advertising.

6. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining account and transaction records, resolving disputes, preventing fraud, and meeting legal requirements. Retention periods vary by data type and product. Information may be deleted or anonymized when it is no longer required.

7. Security

We use administrative, technical, and organizational measures designed to protect information. No online service can guarantee absolute security. You are responsible for protecting your credentials and should contact us promptly if you suspect unauthorized access.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also withdraw consent where processing relies on consent.

To make a privacy or account-deletion request, email [email protected] or follow the instructions on our Support page. We may need to verify your identity and account ownership before completing a request. Some information may be retained where legally permitted or required.

9. Children’s privacy

Our products are intended for the audience identified in their store listing and age rating. We do not knowingly collect personal information from children in a manner that violates applicable law. A parent or guardian who believes a child provided personal information without appropriate authorization may contact us to request review and deletion.

10. International processing

Information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and process information in accordance with applicable law.

11. Changes to this policy

We may update this policy to reflect changes to our products, practices, or legal obligations. We will update the date above and provide additional notice when required.

12. Contact us

VMC Games
Email: [email protected]
Support: [email protected]
Website: vmcgames.com