How can we help?
Contact the VMC Games team for account access, purchases, technical problems, bug reports, privacy requests, and player-safety concerns.
[email protected]
Access, correction, deletion, and questions about personal information.
Before contacting us
- Restart the game and confirm that your internet connection is stable.
- Install the latest version available from TestFlight, Google Play, or your official distribution channel.
- Note your account or character ID, server, device model, OS version, app version, and the approximate time of the problem.
- Capture a screenshot or short video if it does not expose passwords, verification codes, or payment details.
What to include in your message
- Game or application name.
- Account or character ID. Never send your password or one-time verification code.
- A short description of what happened and what you expected.
- Steps that allow us to reproduce the issue.
- Device, operating system, app version, server, date, time, and relevant screenshots.
For purchase issues, include the app-store order ID or receipt reference. Do not send full payment-card information.
Account and data deletion
To request deletion, email [email protected] from the email associated with your account. Use the subject Account Deletion Request and include the game name, account ID, and server.
We may ask you to verify ownership before processing the request. Deletion can be irreversible and may remove game progress, virtual items, and access to the account. Certain transaction, security, or legal records may be retained where permitted or required by law.
Safety and abuse reports
For suspected account theft, cheating, harassment, harmful content, or another urgent player-safety issue, email [email protected] with the subject Safety Report. Include relevant player IDs, server, timestamps, and evidence. Do not publicly share another player’s personal information.
Response times
We aim to acknowledge support requests within three business days. Complex account, payment, security, or privacy matters may require additional time. Sending repeated requests for the same issue may delay investigation.